Refund policy.

The short version

Fourteen days from your first paid charge. Ask and we refund it in full — no exit questionnaire, no need to justify it. If something broke on our side, the window stops applying.

1. What is covered

• Your first monthly payment on any SaaS tier — Starter, Pro, Team or Growth.
• The first month of Managed, after the free campaign.
• Any charge you do not recognise, at any time. That is not a refund, that is our mistake.

2. What is not covered

• Months after the first. Cancel anytime and you keep access to the end of the paid period; we do not prorate backwards.
• The free first campaign. There is nothing to refund — it is not charged for.

Anything the agents produced stays yours after a refund. We do not revoke artefacts, we do not delete what was published into your AE or HubSpot, and you can export the workspace at any time.

3. How to ask

Email billing@crm.care from the account address, or say it on the call. One line is enough. We process it within two working days and your bank usually takes three to five more.

4. If we say no

This only happens if the fourteen-day window has passed and nothing failed on our side. If so we tell you in writing with the exact charge date and window date, so you can check it yourself.